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 Value for Money  4.1
 Rooms  4.3
 Cleanliness  4.5
 Location  4.4
 Security & Safety  4.4
 Service & Staff  4.3
 Food / Dining  3.9
 Total  4.4

"nice place, lots of space"

User Rating:  1.7
Reviewer:   Lisanne H. of FFM, Germany
Reviewed:   March 15, 2011  (see hotel reviews from Instantworldbooking.com)
Traveled:   March 2011     Type:   Active/Adventure
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
We had a very good time in Hilo Backpackers. Quite new, the rooms are nice and quite large, with a lot of space in the common areas (a free massage chair, big TV). Only the kitchen is not so big, but with everything you need to cook. Nice staff. Cinema and good food around the corner.

"Hilo Backpackers Hostel is a horrible place!"

User Rating:  1.5
Reviewer:   Wei L. of Guangdong, China
Reviewed:   January 13, 2011  (see hotel reviews from Instantworldbooking.com)
Traveled:   January 2011     Type:   Single
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
Hilo Backpackers Hostel at 69 Waianuenue Ave, Hilo, Hawaii is the worst hostel that I had ever stayed. The office staff, especially the black woman Nicky, is horrible and definitely unreliable. Nicky is the rudest person I’ve ever met in the world. This place has totally no security and no help although it looked clean.

In the morning that I checked in, the hostel owner Charles said he would help my friend and me to rent a car at the airport. But when we all prepared and waited at the hostel lobby for a long time, he disappeared without out any words. I left my laptop to Nicky and ask her to take care of it. She promised. However, a few minutes later, I noticed that my laptop was left by the office door while the door was opened. Everybody could notice it and take my laptop right away without any problem. My friend called their office at Oahu and complained about our poor experience with them. Then, something horrible happened at that night, a raining night! Nicky asked my friend to get out of their hostel and the reason is because my friend made the call to complain. My friend had to leave and I also wanted to leave. When I asked for my deposit, Nicky denied receiving any money. Obviously, they just did want to give the money back. My friend left and moved to Hilo Bay Hostel, which is a very friendly place. By that time, I waited and argued with Nicky. When I tried to go upstairs and get my backpack, she stopped me and pull me off the stairs, then pushed me out of the front door, made me fell down to the ground. My head bumped against a car which was parked right out of the door, and my knees were bleeding. Nicky shut the door immediately. I had to run across the street with bare feet in the rain to ask for help from Hilo Bay Hostel. Luckily, the staff at Hilo Bay Hostel helped me although I was not their guest by that time. I finally got my backpack from Hilo Backpackers Hostel when the policemen came.

If I was not the person that suffered from the whole process, I won’t believe it would happen. But it truly happened to me. I strongly persuade you not to choose Hilo Backpackers Hostel. If you need to stay with them for some reasons, I hope you’ll be lucky enough not to experience the same thing as I had experienced. But I bet you’ll know how rude they are if you stay with them.


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